Problems with PartsView?

Multiple windows
95% of all web page problems are caused by outdated information in a browser app’s cache.

Being that PartsView is a dynamic website powered by a database, it’s more like a program than it is a document. Occasionally when we make an update, the behind-the-scenes programming code gets changed. If your Internet browser app doesn’t pick up that change — because it’s got the old programming code stored locally on your machine in what is known as a “cache” — it can cause PartsView from not acting correctly.

The solution is simple. You need to clear your browser cache.

Clearing Your Browser’s Cache

Browsers store data about websites you’ve visited to make them load faster when you revisit them. 95% of all website problems are caused by a browser’s cache being filled with outdated website programming code.

We’re going to get into how to fix that below, but, make sure when you’re clearing the cache, to only clear the cache — you don’t have to also clear all your stored passwords, etc.

How you clear your browser cache depends on the browser you’re using. Here’s quick notes for the major four:

Google Chrome

Chrome makes it easy with a keyboard shortcut: in Windows, CTRL+SHIFT+DELETE will take you right to it. On a Mac it’s COMMAND+SHIFT+DELETE

Internet Explorer

Like Google Chrome, Microsoft Internet Explorer makes it easy with the keyboard shortcut: CTRL+SHIFT+DELETE


Thankfully Firefox also uses the easy keyboard shortcut: in Windows, CTRL+SHIFT+DELETE. On a Mac it’s COMMAND+SHIFT+DELETE

Here’s where you have to be a bit careful. Under details, untick everything except Cache (unless you want to clear all those other things). Then where it says Time Range, choose Everything.


In Safari it is super easy. One keyboard shortcut instantly wipes the cache out: OPTION+COMMAND+E

More Information

If you need more in depth information on how to do this, you can either read this excellent article:

Or you can go to YouTube and watch one of these videos: