Click the pictures below to see each person’s holiday newsletter for 2019.

Meghan Ludin
Sales Rep and Team Lead
Natalie Twigg
Senior Sales Rep
Angie Boynton
Sales Rep
Jessica Gross
Senior Sales Rep
Laura Hotle
Sales Rep
Kelly O’Neill
Sales Rep
Kelly Oberhardt
Sales Manager, Americas
Jerry Davis
Digital Marketing Manager
Holly Nomura
Sales Coordinator


Our very own Mario Jones and Jessica Gross recently had the pleasure of presenting at the October 3rd meeting of the Chicago Elevator Association (CEA) in Oak Brook, IL. The CEA was founded in 1911, and is the industry’s longest running elevator association.

As a participant of CEA, KONE Spares has the opportunity to network with Chicagoland service companies and other suppliers. The CEA’s monthly meetings provide the opportunity to hear informative industry news and listen to guest speakers from all over the industry.

At the October 3rd meeting Mario Jones gave a presentation on Life Cycle Management, and the KONE Spares process for supporting products even after components have become obsoleted. The highlight of the presentation was a discussion of Miprom 21 upgrades and the new Safety Upgrade solution that the LCM team has developed for KONE Spares, and how the KONE Spares sales team plans to support these initiatives. Mario was also able to assure the group that Miprom 21 will continue to be supported for some time.


Last year at this time we were thrilled to announce that were the 1st Place Winner for Best Supplier – Other in Elevator World’s inaugural Ellies Awards.

This year we’re even more thrilled to announce that we again the 1st Place Winner for Best Supplier – Other in Elevator World’s 2nd Annual Ellies Awards.

We want to thank everyone who voted for us! Once again we’d like to say are honored to be among the ranks of such fine North American elevator and escalator industry businesses who go above and beyond for their customers, employees, communities, and the industry as a whole.

KONE’s Global Youth Camp

Every year, KONE invites employees’ children to apply for a fun summer experience in southern Finland. This year the camp, organized for the 39th time, took place July 28 – August 6.

The experience includes a homestay with a Finnish family in the Helsinki-Hyvinkää area and camping by a lake with excellent recreational facilities. Around 120 teenagers from over 30 different countries travel to Finland to gain this unique experience year after year.

This year the son of our own Charles Banks participated in KONE’s Global Youth Camp.  We caught up with his son, Calvin, to ask him a few questions about his trip.

Q: Why did you choose to participate in KONE’s Global Youth Camp?

A: (Calvin Banks): It seemed like a great opportunity. I got to travel across the ocean, and meet teens from all different backgrounds. 

Q: What was the most interesting part of your trip?

A: All the culture, language, and differences from America. I had a great time with my host family. Plus, we got to sauna every day. I liked to travel around the area and play a game of “spot the differences” with myself. 

All of the signs were in Finnish and the metric system, and since we did a lot of walking rather than driving, I liked to translate the signs to English.

Q: Do you have any advice for future participants of this program?

A: Make as many friends that aren’t from the U.S. as possible and stay in touch. It’s great to have connections if you ever have the opportunity to travel abroad again. Plus it could open-up opportunities that you never knew were there. Make sure to pack the right clothing and remember that you’re representing KONE America.

Q: Did you learn any Finnish for his trip?

A: I learned how to say hello and thank you. Plus I had some Finns teach me to count to ten. Everyone spoke English (some worse than others), so it was cool to hear most of them switch from English to their native language. 

Many thanks to Charlie and Calvin for sharing this experience with us!

Problems with PartsView?

Multiple windows
95% of all web page problems are caused by outdated information in a browser app’s cache.

Being that PartsView is a dynamic website powered by a database, it’s more like a program than it is a document. Occasionally when we make an update, the behind-the-scenes programming code gets changed. If your Internet browser app doesn’t pick up that change — because it’s got the old programming code stored locally on your machine in what is known as a “cache” — it can cause PartsView from not acting correctly.

The solution is simple. You need to clear your browser cache.

Clearing Your Browser’s Cache

Browsers store data about websites you’ve visited to make them load faster when you revisit them. 95% of all website problems are caused by a browser’s cache being filled with outdated website programming code.

We’re going to get into how to fix that below, but, make sure when you’re clearing the cache, to only clear the cache — you don’t have to also clear all your stored passwords, etc.

How you clear your browser cache depends on the browser you’re using. Here’s quick notes for the major four:

Google Chrome

Chrome makes it easy with a keyboard shortcut: in Windows, CTRL+SHIFT+DELETE will take you right to it. On a Mac it’s COMMAND+SHIFT+DELETE

Internet Explorer

Like Google Chrome, Microsoft Internet Explorer makes it easy with the keyboard shortcut: CTRL+SHIFT+DELETE


Thankfully Firefox also uses the easy keyboard shortcut: in Windows, CTRL+SHIFT+DELETE. On a Mac it’s COMMAND+SHIFT+DELETE

Here’s where you have to be a bit careful. Under details, untick everything except Cache (unless you want to clear all those other things). Then where it says Time Range, choose Everything.


In Safari it is super easy. One keyboard shortcut instantly wipes the cache out: OPTION+COMMAND+E

More Information

If you need more in depth information on how to do this, you can either read this excellent article:

Or you can go to YouTube and watch one of these videos: