- A minimum sale amount of $100.00 will be required for any order placed through our Sales Department.
- In order to maintain an Open Account, customer payments must be made within 30 to 45 days from the invoice date.
- If any invoice remains unpaid 90 days from the invoice date, the account will be placed on credit hold, and no equipment will ship until payments are received and applied to the account.
- We ask that customers bring any billing discrepancies to our attention immediately so they can be resolved promptly while the information is still current.
- For assistance, please email mkokonesparesar@kone.com or call (800) 343‑3344.
- All material returns (including warranty parts), must be accompanied by an “RMA” number assigned by our Sales Department. An RMA request for reasons other than warranty can be made within thirty (30) days after the date of material shipment. A standard 35% restocking fee will be charged on returns resulting from any reason other than defective material or our error. An “RMA” number may be obtained by contacting the Sales team by phone, email or by filling out the RMA form and emailing or faxing it to our Sales team. Include the original PO#, part # and description, and reason for return. The Sales team will assign an “RMA” number that needs to be visible on the outside of the equipment or carton being returned.
WE ACCEPT VISA, MASTERCARD AND AMERICAN EXPRESS.