Escalator & Elevator Parts, Tools, and Solutions

Angie Boynton has been our point of contact at KONE Spares for many years. She has always been prompt, effective, and considerate. She has gone above and beyond expectations for customer service, I am always impressed by her professionalism and look forward to continuing to work with her for many years to come.

Dan Garrett, Owner, Inland Elevator LLC, Spokane WA

“We have used KONE Spares for many years, and we are very satisfied with the relationship.  They have a tremendous customer service team that is extremely responsive, knowledgeable, and professional.  On many occasions, they have come through in a pinch (including after hours) and always seem to go the extra mile.  I could not offer a higher supplier recommendation.”

Regional Service Company Executive, Southern Elevator

KONE Spares has been a vendor of ours for a long time. Words cannot describe how valuable of an asset they are to us, by having the parts we need keeping our elevators and escalators running. Our account rep, Ryan, has taken very good care of us by answering our questions and making sure we get those parts in a quick and efficient manner.

Tyler Hodapp, Dillard’s

I have had nothing but good experiences with KONE Spares! Tiffany Smith always provides quick and accurate quotes making returning elevators to service much easier. We work hard to provide the best customer service so It’s nice to have a company like Kone who works just as hard for us!

Chelsea Lore, Office Manager, Service / Repair Coordinator, TK Elevator

As a newcomer to our company and someone with limited knowledge and experience in the elevator industry, learning the ropes with vendors was quite a challenge. During my first outreach to KONE, I was fortunate to be assisted by Tiffany Smith, our account representative. I had an urgent need for pricing on a unit-down order, and Tiffany responded quickly, attentively, and efficiently. Thanks to her swift action, we were able to get the order processed and had the elevator back up and running within just two days. I truly appreciate her guidance and support whenever I have a part request. Keep being awesome, Tiffany!

Kylie Mooney, TK Elevator

Thank you KONE Spares parts department for the great customer service! Your knowledgeable staff, user friendly website and quick response to my requests have exceed my expectations every time.

Liz Estes, MEI Total Elevator Solutions

“I would say that the surveying, quoting, and overall experience has been phenomenal. KONE Spares and its team has been the most helpful during and after normal business hours and even during vacations (Mario) which is unseen in the elevator industry. The surveying process is easier now with the online form and the ordering is simple as well by using the Montgomery CTS numbers. As for the installation, I am hugely surprised how simple the installations has been.”

“Any drive upgrade should take no more than 3 to 4 hours at best if all goes well but no more than 8 hours giving the elevator owner a running elevator the same day.”

Chris Rivera, Service Manager Orlando, Oracle Elevator

In 2014 we were looking into upgrading our Kone Miprom 21 elevators. I contacted Kone Spares and ask about the new DC drives that were available. I was put in contact with Mario Jones an engineer with Kone Spares who explained the benefits of installing the new DC drives. My concern was the installation of each drive, how many man hours it would take to install per elevator and if detailed instructions was provided with the purchase of the new drives.

Mario assured me the drives would come with detailed instructions and the time to install would decrease after the first drive was installed.  We have 26 Kone Miprom 21 elevators at our installation and we decided to purchase 3 new drives and see how they would work. The drives were installed and working great, the instructions were detailed and the drives were easy to install. The time frame to install was cut in half after the first install. Since, we have purchased the other 23 drives and are happy with the product.

Thank you KONE Spares, and a special thanks to Kelly Oberhardt and Mario Jones for all your support during the purchasing and installation of the DC drives.”

Donnie Bearden, Utility Supervisor, Wolf Creek Federal Services

“KONE Spares provided us step replacements for six escalators at one of our high-profile office buildings in Burbank, California.  Their service, responsiveness and pricing were excellent.  The KONE Spares team took a genuine interest in our project from start to finish and followed-up regularly to make sure everything was going smoothly.  I look forward to working with them again in the future and highly recommend their products and service.”

Leo Divinsky, Asset Manager, Worthe Real Estate Group